I recently rewatched the 1968 movie Where Eagles Dare. It’s a great movie and I highly recommend watching it if you haven’t. It has a stellar soundtrack by Ron Goodwin and I wanted to listen to it on Apple Music. The problem was that I could not pull it up in a search, either in the iTunes macOS app or the Music iOS app.
I decided to go to Google to double check that it was nowhere to be found iTunes, since iTunes has very primitive search and often can’t show every result from its database unless your query is a perfect match. Sure enough, a Google search for “where eagles dare itunes soundtrack” brought up this result on iTunes, showing plainly that the album was for sale in the iTunes Store as well as available for streaming via Apple Music. When I clicked on a button labeled “Listen on Apple Music” link, iTunes opened up to a blank screen. This was very confusing. I thought iTunes was broken or something. After talking on the phone with Apple Support, I made a discovery: when I visited that same iTunes URL in Safari on my iPhone and clicked the link, I got this helpful message in the Music app:
Item Not Available
The item you’ve requested is not currently available in the U.S. Store, but it is available in the U.K. Store. Tap Change Store to view this item.
When I tapped Change Store, I got this message:
This Apple ID is only valid for purchases in the U.S. iTunes Store. You will be switched to that Store.
Not only could I not stream the Where Eagles Dare soundtrack in Apple Music, I couldn’t even buy the album out right in iTunes. I got this same response. Here’s why this is ridiculous: if I were willing to pay enough, I could buy the CD from a U.K. store and have it shipped across the Atlantic Ocean. I could do that, but I couldn’t pay for it in any fashion with my current Apple ID in iTunes.
That aside, it’s a flaw in macOS that the iTunes screen is blank when I try to visit the album. Whilst exploring this, I also noticed that iTunes would get confused and show this instead of a blank screen when I clicked on its For You, Browse, and Radio tabs:
The only way to get past this JSON error was to quit the app and start it again. iTunes on macOS is buggy and broken. There’s no other way to put it. At least the Music app on iOS showed appropriate error messages. iTunes on macOS couldn’t even do that. It’s desperately due for an overhaul. I’m looking forward to the day when Apple Music treats its desktop customers with the same care to detail that it does for its mobile customers.