Last June I complained about the fact that you can only cancel a yearly Adobe Creative Cloud Subscription on the month of renewal or else you’re charged a penalty.
Well, today was that final month for me, so I went about to cancel my subscription. There should be a “Cancel subscription” link in your plan details, but if there’s not, you’re supposed to “Contact us to cancel your membership.” I didn’t have that link (does anyone really get that link?), so I had to contact Adobe. Here’s a transcript of the 44 minute ordeal,1 with nothing obfuscated except my email.
You be the judge of whether Adobe is hostile or not with its customers.
- The “We have not heard from you for some time” ocurred after just two minutes of inactivity. The chat page has no sounds nor title notifications when a chat occurs, so unless you stay glued to the page, there’s no way of knowing when a new chat has arrived. ↩︎