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General Info
Chat start time  January 18, 2018 9:31:10 AM EST
Chat end time  January 18, 2018 10:15:59 AM EST
Duration (actual chatting time)  00:44:48
Operator  Vishvamohan
Chat Transcript
info: Thank you for contacting Adobe membership services. You will be attended to shortly.
info: You are now chatting with 'Vishvamohan'
Vishvamohan: Thank you for contacting Adobe membership services.
Vishvamohan: How are you doing today?
Vishvamohan: We have not heard from you for some time.  Do you wish to continue to chat?
Daniel Chamberlin: Hi!
Daniel Chamberlin: Doing well, thanksk.
Vishvamohan: You're welcome.
Vishvamohan: As I can understand, you wish to cancel your subscription, correct me if I am wrong.
Daniel Chamberlin: Correct.
Vishvamohan: OKay, I will try my best to help you with this.
Vishvamohan: Please allow me 1-2 minutes to review your account details.
Vishvamohan: Please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I’d love to know why you first chose Adobe?
Daniel Chamberlin: Ok!
Vishvamohan: We appreciate your patience and apologize for the wait.
Vishvamohan: I see that you have an active subscription of "Creative Cloud Photography plan (one-year)" in your account of [email protected].
Vishvamohan: Is that the subscription you wish to cancel?
Daniel Chamberlin: Correct.
Vishvamohan: Okay, may I know the reason for cancellation?
Daniel Chamberlin: Not using it!
Vishvamohan: Well Daniel, we really want you to stay with us, and would like to let you know we have some offers which entitle you to savings so that you can keep using your Favorite apps. Would you be willing to take our offer and retain your membership with us?
Daniel Chamberlin: No thanks
Vishvamohan: I would suggest you complete the tenure of the next year and to help you continue with the subscription, I can provide you with an exclusive offer where we will add two months free to your account.
Vishvamohan: So, you won't be charged for the next 2 months, which will reduce your expenses. You can continue using the subscription.
Daniel Chamberlin: No thanks...
Daniel Chamberlin: I won't be charged anything for cancelling my account today, will I?
Vishvamohan: Yes, that is correct. You won't be charged with the cancellation fee.
Vishvamohan: But, just before you make your final decision and lose an opportunity to avail the exclusive offer, I would like to extend this offer by a month and will provide you three months free, so you can continue to enjoy the benefits of this wonderful product and you don't have to pay for the next 3 months.
Vishvamohan: So, the total savings will be almost USD 30. Is this something that sounds interesting to you?  Shall I go ahead and apply this special offer?
Daniel Chamberlin: No thanks.
Vishvamohan: So Daniel, may I know if you are a doing a course or business related to creative arts?
Daniel Chamberlin: I am not.
Vishvamohan: Okay, so are you doing photography and image editing as a hobby?
Daniel Chamberlin: I was, somewhat, but really none any more.
Vishvamohan: We'd hate to see you go and as a valuable customer we would like to provide you some discounted plans.
Daniel Chamberlin: Can you please just cancel my account? I'm wearying of this conversation.
Vishvamohan: Okay, no problem.
Vishvamohan: I understand and respect your decision.
Daniel Chamberlin: Thanks.
Vishvamohan: Please allow me a few minutes to cancel your subscription.
Vishvamohan: Meanwhile, may I have your phone number to update in your account.
Daniel Chamberlin: May I ask why this is requested?
Vishvamohan: It is just to update in your profile and it is not mandatory to provide though.
Daniel Chamberlin: I'll pass, thanks.
Vishvamohan: No problem.
Vishvamohan: We appreciate your patience and apologize for the wait.
Vishvamohan: Daniel, I have successfully canceled your Creative Cloud Photography plan from [email protected].
Vishvamohan: I believe your issue is resolved now.
Daniel Chamberlin: Thank you very much.
Vishvamohan: You're welcome.
Vishvamohan: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Vishvamohan: It was a pleasure doing business with you. You can subscribe to the products again in future, by logging on to
Vishvamohan: And, to learn and view tutorials of Adobe apps, please log on to:
Vishvamohan: Have a great day ahead.
Vishvamohan: Thank you for contacting Adobe, goodbye!